Legal
Refund & Cancellation Policy
How cancellations, failed transactions, duplicate payments and refunds are handled.
Last updated: 7 October 2026
Successful payments
Once a payment is processed and the corresponding tutor payout or association application processing has started, cancellation may not be possible. Eligibility depends on transaction status, the relevant provider and payment partner.
Failed transactions
If an amount is debited but the transaction fails, the bank or payment partner may reverse it automatically. Timelines vary by method and bank.
Duplicate payments
Contact support with both transaction references. We will review the payment and payout status with the relevant payment partner.
Refund requests
Provide the transaction reference, payer details, tutor or association details, reason and supporting documents when requested.
Refund processing
Approved refunds are generally returned to the original payment method. Actual credit time depends on the bank, card issuer, UPI provider or payment partner.
Charges and EMI
Gateway charges, convenience fees, taxes and EMI-related costs may be non-refundable where already incurred, subject to law and partner terms.
Incorrect payment details
Customers must verify all tutor, beneficiary, association and amount details before payment. Recovery depends on whether collection and onward payout or provider processing can be reversed.