Customer support
Grievance & Support
Raise payment, payout, refund, association fee or technical concerns with the details needed for investigation.
1. Raise a complaint
Use the Contact Us form and select Payment Support. Include your name, registered email or mobile, transaction reference, tutor or association name, and a short description.
2. Acknowledgement
Our support team will acknowledge the complaint and provide a reference wherever applicable.
3. Review and resolution
We will review the issue and coordinate with the relevant gateway, bank, tutor, verification provider or professional association when required. Timelines depend on the issue and third parties involved.
4. Escalation
If you are not satisfied with the initial resolution, reply to the support communication and request escalation to the designated grievance officer.