Help centre
Frequently Asked Questions
Clear answers about Prashas, tutor verification, tuition payments and transaction records.
What is Prashas One?+
Prashas One is a technology platform operated by Prashas Research Consulting Pvt. Ltd. It facilitates customer-initiated home tuition fee payments and onward payout to verified tutor destinations.
Does Prashas provide tuition?+
No. The tutor independently provides the teaching service. Prashas does not employ the tutor, deliver classes, set the tuition fee or guarantee educational outcomes.
How is the tutor verified?+
Before checkout, Prashas uses a verification service to validate the bank account or UPI ID entered for the tutor. A successful verification confirms the payout destination; it is not a background, qualification or teaching-quality check.
Who enters the tuition amount?+
The customer enters the amount agreed directly with the tutor. Prashas does not maintain or prescribe a tutor fee schedule.
Which payment methods are available?+
The hosted payment gateway displays the methods enabled for that transaction, such as UPI, cards, net banking or wallet. Availability is controlled by the gateway.
What happens after payment?+
Prashas verifies the gateway response. When payment is confirmed, a receipt and invoice are created and the corresponding payout is queued to the verified tutor destination.
What are association fee payments?+
They are a separate supported use case for named third-party professional associations. The relevant association provides and approves the membership; Prashas facilitates the application fee transaction.
How can I track a payment?+
Use Track Payment with the Prashas transaction reference and the email address or mobile number recorded for that transaction.
Are there additional charges?+
Any applicable platform fee, gateway charge or tax is displayed before confirmation.
Still need help with a payment?
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